FAQ

Welcome to the Purefleure FAQ page, curated to provide you with clarity and assurance. We are dedicated to ensuring your best shopping experience with us.

Question 1: What is the expected delivery time for my order?

Here are our delivery times:

• Handling time: 1–2 business days
  

• Transit time: 6–8 business days
  

• Delivery time: 7–10 business days
  

For more details, please refer to our Shipping Policy.

Question 2: Do you offer free shipping?

Yes, we offer free shipping on all orders within United States and Singapore. For more information, please check our Shipping Policy.

Question 3: What if I receive a defective product?

If you receive a defective item, we’ll replace it for free. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Question 4: Can I cancel my order after it’s placed?

Yes, we offer a 24-hour cancellation period. To cancel your order within this window, please contact us immediately via info@purefleure.com.

Question 5: What is your return policy?

We have a simple and hassle-free return process. For more details, please visit our Return Policy page.

Question 6: When will I get my refund after returning a product?

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.

Question 7: Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Question 8: How can I contact customer support?

You can reach our customer support team through the Contact Us page or by emailing us at info@purefleure.com.

Question 9: Do you ship internationally?

Yes, we ship to United States and Singapore only.

Question 10: Do you have a physical store location I can visit?

We operate a fully online store, which allows us to offer the best prices and a wide selection of products.

Question 11: Can I place a bulk order for my business or organization?

Yes, we do accept bulk orders. Please contact our customer support team for more details.

Question 12: What is the process for exchanging a product?

For detailed information about product exchanges, please refer to our Return Policy.

Question 13: How do I track my order?

You can track your order through the Track Order page on our website.