FAQ
Welcome to the Purefleure FAQ page, curated to provide you with clarity and assurance. We are dedicated to ensuring your best shopping experience with us.
Question 1: What is the expected delivery time for my order?
Here are our delivery times:
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Handling time: 1–2 business days
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Transit time: 6–8 business days
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Delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Question 2: Do you offer free shipping?
Yes, we offer free shipping on all orders within United States only. For more information, please check our Shipping Policy.
Question 3: What if I receive a defective product?
If you receive a defective item, we’ll replace it for free. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Question 4: Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation period. To cancel your order within this window, please contact us immediately via info@purefleure.com.
Question 5: What is your return policy?
We have a simple and hassle-free return process. For more details, please visit our Return Policy page.
Question 6: When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.
Question 7: Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
Question 8: How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at info@purefleure.com.
Question 9: Do you ship internationally?
We currently ship to United States only.
Question 10: Can I place a bulk order for my business or organization?
Yes, we do accept bulk orders. Please email info@purefleure.com for more details.
Question 11: What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy.
Question 12: How do I track my order?
You can track your order through the Track Order page on our website.
Contact Information
Email: info@purefleure.com
Phone: +6581681932
Address:
6 Yishun Industrial Street 1, NORTHVIEW BIZHUB, Singapore 768090
Warehouse Address: